IntroductionThe application development and maintenance (ADM) outsourcing industry exhibited cyclical trends between 2006 and 2010, with the total contract activity bottoming out in 2007. The US accounted for a significant portion of the contract activity both in terms of volume (number of contracts) and value (dollar value of contracts).Features and benefits* Results of the world's largest primary research project on customer satisfaction with outsourced ADM service provision.* Analysis of activity by region, industry and service type in the global ADM outsourcing market.HighlightsThe list of ADM outsourcing service providers compiled using the 2010 Black Book of Outsourcing customer satisfaction survey is led by vendors with significant offshore presence.This report finds a high level of satisfaction among users of outsourced services. Entities and companies in the public sector, as well as in the services, manufacturing, and banking industries, are the major clients of the ADM outsourcing service providers.Your key questions answered* Which outsourced ADM service providers provide the highest levels of customer satisfaction?* Which factors do clients consider most important when assessing satisfaction with outsourced ADM service delivery?
Global Business Outsourcing Industry
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